Dealing with Trolls Online

Trolling is when someone posts or comments online to deliberately upset others.

The pressures from social media are very real and they can affect your mental health and how you feel about yourself. Check the info and tips on this page, to help you stay in control.

What is trolling?

Trolling is when someone posts or comments online to ‘bait’ people, which means deliberately provoking an argument or emotional reaction. In some cases, they say things they don’t even believe, just to cause drama. In other cases, they may not agree with the views of another person or group online, so they try to discredit, humiliate or punish them. This may include online hate – personal attacks that target someone because of their race, culture, religion, gender, or disability. The troll may also encourage mob mentality, urging others to join in the attack so it becomes a pile on.

Trolls often post under a fake name or anonymously, so they can say things without being held responsible. This can make them feel more powerful and less cautious than they would be if they were talking to someone ‘IRL’ or in person. This makes it difficult to identify who actually left the post or comment.

Trolls also often try to downplay the impact of their behaviour, claiming anyone who’s upset by their posts or comments is overreacting. They may say it was just a joke, or the person who they targeted needs to toughen up. This can make the person who was trolled feel even worse.

What should I do if I’m trolled?

Don't feed the trolls

Resist the urge to respond – it’s not possible to reason with a troll. As tempting as it may be, getting involved in an online argument just gives them the reaction they want, so they are likely to step up the attack.

Collect evidence, report and block

Online services and platforms have a responsibility to ensure people can use them safely. If the trolling is starting to feel harmful, collect evidence so you have proof – this can include screenshots or recordings of the abusive comments. Then you can report and block the troll in-app.

Get more help

If you’re feeling bad about what’s been happening while you’re online, make sure to talk about it with someone you trust. You could show a close friend or family member this information and ask them to help you decide what to do if you’re being trolled. You could contact a counselling or support service – they have people who are ready to listen and help.

Article adapted from eSafety.